5 / 5
I recently brought a Kia Nero from Donald’s Kia Ipswich. I am very pleased with the car. Davide the salesperson spent some time understanding exactly what I needed from the car. Without pressure he took me through all the options offered by the various models, and power options. He made the whole experience of buying the car enjoyable. I did look at other makes and dealerships, but because of Davide’s professionalism I chose to buy the Kia from Donalds
5 / 5
Excellent customer service. Car always returned in perfect condition with jobs done as promised.
5 / 5
An extremely good organisation to deal with. Paul Wilson our sales contact was excellent and very helpful. The sales process from the start to delivery could not have been better. Keep up the good standards and customer relationship.
5 / 5
Very helpful and friendly staff. I had Reece helping me through my purchase, he was always happy to talk through any part of the process and worked hard to get everything ready for the agreed date.
Would definitely recommend.
5 / 5
Lovely dealership. All the vehicles were displayed for ease of viewing. Easy to find and park
5 / 5
The customer service that I received from Melvin and Mark Love in the sales team was excellent, they're an asset to your company.
5 / 5
Every part of our experience with this dealership has been a pleasure. This has been largely down to the sales advisor Davide, who has been exemplary. I cannot express enough how pleasant he made our purchase experience.
We arrived with knowledge of the vehicle we wanted and wanted to see one in real life and not on the computer screen. His calm manner really impressed us. So much so that we decided that no matter what, we wanted to purchase from Donalds.
He found a suitable vehicle within our price range and just made everything easy and simple. The values of good service, politeness, ...
5 / 5
Donald's staff are so friendly and helpful another Kia bought from them.
5 / 5
Always great customer care, expert servicing, friendly staff. Have been a Mazda car owner for 20 plus years and have always been very satisfied with choice of cars, build quality and service.
5 / 5
The Showroom was spotless, a small yet welcoming dealership. The salesman who dealt with my enquiries Paul Wilson, was brilliant, he wasn't pushy, he was kind, honest and informative. I would recommend this Kia/Mazda dealership, purely due to the Customer service I received from Paul. Thank you.
5 / 5
Fantastic service from the team in aftersales whilst getting my Kia Venga serviced for my mum. Cleaned inside and out and ready in good time.
5 / 5
I recently bought an MX5 from Donalds. Antony the salesman, went out of his way to appease me, ensuring the whole process was easy, seamless & pain free. Highly recommended.
5 / 5
Amazing service from the Mazda team as always. I have been taking my car here since I bought it from here and they always do a great job.
5 / 5
I couldn't fault the professional yet friendly service I received throughout the purchase and handover of my new car. I was given a thorough 'how it works' tour of the main functions of the car which was done in a very non patronising way and everything was explained in a straight forward no jargon way. Thank you Aaron!
5 / 5
I absolutely cannot recommend the customer service of Rosheen at Donalds Volvo enough, she has gone above and beyond with her customer care and is a real credit to the company.
5 / 5
Bought my Mazda CX30 from Donalds Mazda Ipswich. Not only were they able to give me the best deal, they went all out to make the process super easy for me. Carl Davey was excellent. He sent us the offer, helped us finalise, helped set up financing, and within two weeks Carl sent us a personalised video that our car had arrived! We took a train to Ipswich and Carl was kind enough to pick us up from the station and drove us to the dealership to collect our brand new car. All in all a wonderful experience. A month after getting the car, Carl reached out to check how it was going. Amazing!!!
5 / 5
Absolutely brilliant experience dealing with Kevin and his team at Ipswich, from start to finish, nothing was too much trouble. Would not hesitate in recommending this dealership whether purchasing a new or used vehicle, super happy with my purchase and after care!
5 / 5
We purchased a Used MX 5 this weekend, Kevin in Sales was Super Helpful, Informative and Pleasant. We love our New Car and would Recommend Donalds in Ipswich.
Thanks Kevin from Mr and Mrs Grimwood.
5 / 5
Just as always a good service provided. Thank you
5 / 5
Friendly and professional service.
5 / 5
Great service as always.
5 / 5
Good service, both for the car and for me!!
5 / 5
My salesman Adam was absolutely brilliant he treated me with respect and helped me get the right car ( Mazda 2 ) at a fantastic price. I never felt pressured into a sale. The customer service I received was A1 and I wish I could give more than 5 stars. I would also like to mention the 2 Paul's who even though they didn't sell to me still couldn't have been more helpful. I will definitely look at Donald's again in the future.
Thanks so much.
5 / 5
I have just bought a Mazda 3 from Paul. I can not recommend this garage and Paul anymore highly than this but I would if I could. A no hassle no haggle process with no pressure. Paul got me the car I wanted the test drive was without Paul so just me and my wife in the car, I found the refreshing as we could talk over the drive without a sales man. Mazda let the car talk for it self. Paul had called after to check everything was ok. There were no extra or admin fees just very simple and clear. Also and most importantly the car is a joy to drive, I drive for work and have found the extras as sta...
5 / 5
I have received super service from Donalds. I was especially impressed by Michaela who went out of her way to give me the best service she could.
5 / 5
Just had a fantastic team effort on my Volvo service and update with free breakdown cover and health check. Plus the offer of an office to do paperwork, free WIFI and unlimited excellent coffee. Thank you Michaela, Phil and Cameron
5 / 5
I recently had the pleasure of visiting Donalds Mazda in Peterborough for a car service, and I must say, I am thoroughly impressed with the exceptional service I received. From start to finish, the entire experience was top-notch.
5 / 5
Excellent service from a family firm that sells reliable used cars - I bought a red MG5 electric last year and recently a Vauxhall Meriva for our son with a young family. Both were presented to the highest standards and have been faultless. Polite and patient sales by Mark and Melvin Paul. Well worth the journey from Cambridge. Thanks for all your hard work, Donalds, Peterborough.
5 / 5
Outstanding service. Precisely why I bought a Volvo. The detail and knowledge was the best ever. Will be more than happy to continue using this branch. Felt like walking into a hotel being waited on. Well done. A VERY happy customer!
5 / 5
A huge shout out to Paul and his team in Servicing at Donalds Mazda, Peterborough! The team went above and beyond, and quite literally ‘the extra mile’ (many miles in fact!) in looking after me and my beloved Mazda 2 when my car was damaged in an accident. Not only did they shine, they completely outshone another Mazda branch. My family and I have long been customers of Donalds Mazda, Peterborough, and given their continuous high level of customer care, where you’re made to feel that customers really matter, I feel sure we will continue to be customer of theirs. I cannot recommend Paul and the...
5 / 5
Service carried out at specified time, car returned having been washed and cleaned . I have no hesitation in recommending Donalds Mazda Bury St Edmunds.
5 / 5
Perfect place to buy your vehicle. Run like a dealership should be, a most perfect experience.
5 / 5
Purchased a car from Paul Rae at Donalds Mazda and couldn't have asked for a better, smoother or more customer-focussed experience. Paul was super-helpful, really switched on and made the whole experience seamless, even when there was a Bank Holiday weekend involved. Really impressed by the fair pricing, generous part exchange and easy sales process. Car is pristine inside and out and drives really well. Really impressed and sad we live too far away to return to Donalds for ongoing service and maintenance. Great service and great car. Thank you.
5 / 5
Fantastic service throughout buying my new Mazda 2. No hard sell, just a polite, professional and friendly service unlike other garages I have experienced. Reece and Mark were super helpful and I highly recommend.
5 / 5
Mazda CX-5 in for a service. Service report was very thorough and I really liked the video health check report from underneath the car. Car was washed and hoovered too (that always makes me as the customer feel delighted). Great job Donalds Mazda!
5 / 5
My first Mazda.
Went in at the end of January 2023 and sat with Carl and went through my extensive list of needs (being 6ft5 doesn't make car buying easy)
I Had some extensive concerns about PCP, but Carl took the time & effort to walk through my concerns and where applicable showed me various additional policies that would ease my worries.
So after a great test drive it was the easiest decision to place an order on the CX5 2.0 Exclusive line Auto.
Lots of updates and teasing videos from Carl once the car was with him, overall communication was perfect.
Excellent handover and my 1st week ...
5 / 5
Good service level. Friendly staff. Much better than my local MG dealer in northant's.
5 / 5
I was looking at buying a new/used car. Spoke with Carl. He was super helpful, sent me a video of the car before I came up. Carl took the time to answer all my questions. Had a great drive with the car. Highly recommended for your next purchase.
5 / 5
Great service and fantastic staff. Antony was a great help with the purchase of our new car. All of the staff are welcoming and friendly.
5 / 5
Second time buying a car from these guys, Paul was exceptionally fair and friendly
Highly recommend them!
5 / 5
Everything good, will do another service with Donalds Mazda Ipswich.
5 / 5
Absolutely fantastic customer service. Couldn't fault them at all. Reece went out of his way to assist. Will definitely consider using them again, despite the 3hour drive to get there, well worth it, thank you. Those little extra touches like the videos puts them head and shoulders above the rest!
5 / 5
Great service and very helpful staff.
5 / 5
Always so very helpful and friendly with a genuine interest in the vehicles.
5 / 5
Lovely salesman who wasn't at all pushy. I even received a video of my car once it was ready for collection.
5 / 5
Very happy to recommend Donalds Bury St Edmunds.
I’ve deliberately waited a few months before writing the review of the car I bought last September as I wanted to be confident that what I’d bought was the real deal and am happy to report that the vehicle has been great - no issues whatsoever and I’m very pleased.
Where Donald’s went above and beyond was in their service throughout the buying process. Paul Rae was my contact and he was really great to deal with. I had a particular situation where I needed to jump into the new car and drive halfway across the country for a meeting, and fair pl...
5 / 5
Excellent service for Mazda once again! Thank you.
5 / 5
Had a great experience buying a Mazda MX5 off Adam. Very fair price for an honest car.
All the staff were friendly and helpful.
Also free WiFi, decent coffee.
5 / 5
Glad to recommend. The sales process was smooth and efficient. Both Paul Wilson and Mike Coe, whom I had the pleasure of dealing with - were very responsive and knowledgeable. The vehicle I bought had a minor issue with one of its tires, however Mike was very efficient in assisting to resolve. Thank you, all the best.
5 / 5
Friendly staff, and quick and easy service . I have been a Donald's Mazda customer for around 20 years, and see no need to change.
5 / 5
Very efficient and polite service from the staff at Donalds Mazda Ipswich.
5 / 5
Really helpful and knowledge staff that are not to pushy and look for cars that are a good fit for you.
5 / 5
First class service throughout.
5 / 5
I went to Kia Ipswich and a very nice young lady named Monika Strelkyte from sales helped me a lot from the beginning to procedures to the end, very helpful thank you Monika!!
5 / 5
A showroom with the scale to display 2 manufacturers ranges. An informative visit
5 / 5
We had a delightful experience at Donald's Kia Ipswich recently. Rebecca who dealt with us was very kind and professional and made our whole experience seamless. We rated her a 10/10 for that very reason.
We didn't feel pressurised and were given ample time to see car options based on our needs and discuss things with her and Steve to make our choice. Keep up the good work!
5 / 5
Monika couldn't have been more helpful and looked after all my concerns regarding my chosen vehicle. Being an approved used car, it wasn't immediately available at the time of my enquiry but as soon as possible a video was sent to me and then the part-exchange process was commenced very easily with a satisfactory proposal. I would definitely return to this dealership when appropriate in future and am assured Monika will provide a first-class sales service.
5 / 5
Always use Donalds Kia Bury St Edmunds every time, very friendly and helpful.
5 / 5
Just wanted to say that the Volvo team was really helpful and professional when booking my car in - it's so refreshing having contact with someone real instead of an automated telephone menu like other places offer; impressive stuff:)
Jessica, who took care of me today, was great! The General Manager, Dan, took his time when he welcomed me into the showroom while my car was being serviced. Lastly, the workshop area and showroom were spotless and a great place to spend some time with comfortable sofas, a coffee bar and workstations - good job!
5 / 5
Lovely team! Was assisted by Monika, who was so personable, and helpful. She made the process so easy even though we are not local and had a lot of questions. Would definitely recommend. Thank guys!
5 / 5
Thank you Aaron for everything. Donald’s Volvo Ipswich are the best.
5 / 5
Took our XC40 in for its first annual service. The team at Donalds are exceptional. Everyone is friendly and welcoming. The service was carried out while we waited, with the car cleaned afterwards. We had a minor issue with some bulging window trim, which was examined and found to need replacing under warranty. Replacement trim ordered, with a promise to contact us to arrange the repair once the parts have arrived. All handled in a thoroughly professional manner.
5 / 5
Lovely hand over from Aaron today, good service from start to finish.
5 / 5
Philip the was amazing and even got our finance sorted out when we turned up late
He stayed late and got the job done
If your looking for a car go and see Philip the
5 / 5
Recently purchased a car for my daughter from Marshall Kia and had a great experience. Jamie was very helpful, polite and accommodating during the whole process. Would highly recommend the service.
5 / 5
I can honestly say that I've had the best experience in finding my dream car thanks to Monika (Marshall KIA Ipswich).
She was amazing, thorough and easy to talk to. I knew I was in good hands.
I would definitely recommend Monika to anyone. Especially if you're someone who's unsure or have anxiety around buying cars. She will definitely sort something out for you, and I can guarantee you will find your dream car.
I cannot praise her enough for being so kind and patient with me. So much so, that I have persuaded my family to go to Monika when thinking of buying their car. Now my sister is in ...
5 / 5
Absolutely fantastic service
5 / 5
Always a great service.
5 / 5
Knowledgeable, friendly, professional and courteous staff made the purchase of a new car a more pleasant process than we have previously experienced. We were kept well informed throughout the whole process, and felt completely comfortable asking any questions, all of which were answered well.
5 / 5
We were recently looking for a car for my other half and made enquiries on a used Kia Ceed. We were greeted by Adam Clarke who was knowledgeable, polite and professional. The deal was done and we collected yesterday. Well done Adam, l have a happy wife and would highly recommend anyone looking for a car to ask for Adam for a no pressure enjoyable experience.
3 / 5
Fantastic aftersales, every step of the service was explained, no big surprises. The team is friendly and nothing seemed to be too much trouble. I will recommend them to anyone.
5 / 5
Intelligent dealership with great knowledge
5 / 5
I'm very happy with the three years of servicing I have had with Donalds. Friendly and helpful staff.
5 / 5
I took my car in for it's first service and waited for the service to be carried out; as well as the sat nav needing to be updated.
The staff kept me informed of progress, I was impressed at the communication. I was treated as a valued customer - thank you.
5 / 5
Intelligent dealership with great knowledge
5 / 5
I have bought 2 Mazda cars from Donalds Ipswich, Carl in Sales looked after me exceedingly well each time.
I just had my other Mazda serviced and Richard in the Service Department was excellent.
Very friendly and knowledgeable team, really nice people to deal with
and good cars as well.
5 / 5
The staff are very friendly and helpful. I would highly recommend them.
5 / 5
My Mazda unexpectedly broke down while on our family holiday. This could have been a complete disaster, but we were fortunately recovered to Donalds Mazda Peterborough. Despite arriving at closing time, they diagnosed the fault, which required ordering a new part. In the interim they provided a courtesy car for the remainder of our holiday and organised a hire car for our return home. A big thank you to Paul Reade, and Tom who were marvellous in dealing with everything - thank you.
3 / 5
I've been using Donald’s Mazda Ipswich since I bought my new MX5 from them. As a mega car enthusiast, it’s more than just a “car” to me and the team at Donald’s Ipswich have always gone out of their way to look after me and my MX5. The techs there really look after your pride and are more than happy to answer any questions - I highly recommend them.
5 / 5
Excellent service team all-round with friendly and knowledgeable staff. Thank you to Richard Milldown and team for the prompt and efficient service.
5 / 5
Very professional at all stages of negotiations with excellent service from Aaron Marsh. I would recommend them.
5 / 5
Another year, another service. As ever Donald's Volvo live up to the high expectations of themselves and their customers. See you in 12 months.
2 / 5
Very friendly and polite service by the team. Adam made me feel welcome and answered all my questions regarding my purchase of a new car. I'm looking forward to completing the sale and collecting my new car. I would definitely recommend Donalds Mazda.
5 / 5
Excellent service from start to finish. Paul was helpful and friendly, explaining everything thoroughly as we went along. I would highly recommend this garage and Paul’s services. Thank you - I love my car!!
5 / 5
Excellent service received from Adam Clarke on the purchase of my used vehicle from Donalds. From the moment I left a depo, to when I collected the vehicle, it was serviced and prepared to a very high standard as promised.
5 / 5
Excellent customer service. I spoke to the workshop controller directly with my concerns. He was very helpful and polite. Will definitely use this dealership again!
5 / 5
A first class service. I would thoroughly recommend Donald's garage.
5 / 5
I have just bought my sixth Mazda from Donalds in Ipswich. I appreciate the personal service I always receive from the team, this time Carl, Luke and Alfie. It is a friendly, efficient and welcoming business. I’m impressed by their attention to detail and were snags occur, they are helpful and effective in resolving them. The car itself is wonderful. I am a very satisfied customer.
5 / 5
My car was booked in for an issue with the aircon at 10am. I had expected to leave the car there all day and I had been offered a complimentary car for the day. However, the young man dealing with the problem had seen that I had come 20 miles and said that he would make it the first job of the day. He explained beforehand what the problem might be and afterwards what was causing the problem. The cost was very low. The girl at reception was very welcoming and helpful. I could not have been happier with the service I received.
5 / 5
I love Mazda cars. I had a Mazda 2 and now have a Mazda 6. They are great cars to own and drive. Donalds are the best dealership that I have ever dealt with. The continued service that they give to you as a customer and to your vehicle really couldn't be better.
5 / 5
Normally I would stay clear of main dealers, however these guys have been exemplary for me. The car I bought was one of the best I have driven. The previous owner had left free service on the car, which was transferred to me. There were no hidden charges when I extended the service care. And when I came to sell, they bought the car back from me at a fair price. I live 1.5hours away from the dealer. But I will go back there should I consider a new car. Mazda have the head up display so you don't need to take your eyes off the road.
5 / 5
The best car dealership I have used in years. Very helpful, lovely staff good service and the car came back really clean.
5 / 5
Absolutely fantastic service
5 / 5
Fantastic service couldn't fault them everything ready on time and kept me informed with regular updates
5 / 5
Great customer service
5 / 5
Recently bought a car from Mike and Paul at Donalds Mazda Bury St Edmunds - great customer service from start to finish, recommended. Thank you.
5 / 5
Very Pleased with the my New CX-5. The staff are very friendly and helpful. This is the second new car I have purchased from them. Fully recommend
5 / 5
Very friendly and helpful. Would highly recommend
5 / 5
This dealership are very professional and communicative, especially Samuel Pass, Sales, who made the whole experience very trouble free. Would definitely recommend and would go back.
5 / 5
Friendly and respectful staff. Lovely and clean and with a good range of cars available. No hassle and everything went smoothly from looking to walking away with a brand new car. Highly recommended dealership. Callum was spot on and not pushy at all.
After shopping around my local dealers and found them all very unhelpful and not interested I booked in for a test drive at Donalds Ipswich. 100% would recommend them to anyone the salesman spent a good part of his afternoon dealing with me and my 100s of questions. And glad to say I pick my new car up next week. Thank you for showing me not all dealerships are not the same.
5 / 5
Great service, lovely and friendly staff.
5 / 5
Picked up my new Mg Zs Ev today. Cannot fault the service, kept me up-to-date throughout the whole process and always polite and courteous. A pleasure to deal with Sam and the dealership thank you.
5 / 5
My all compliments going to Carl. Had little issues, but he sorted out that quick. Communication 10 points. Thanks so much!
5 / 5
We would like to thank Donalds Kia at Bury St Edmunds for their very professional and friendly service, taking the stress and strain out of buying a new car (Sorento). Special thanks to Simon whose guidance and understanding was so much appreciated. The experience of buying a new car was made so easy and every question was answered with complete honesty and we drove away feeling like royalty.
5 / 5
We are very happy with our experience and would return and highly recommend to others! Thank you so much Donald's Mazda Peterborough, we travelled and an hour and half to see you and were not disappointed!
5 / 5
Great access for disabled, staff COVID aware. Salesman Joe great at his job, very understanding, not pushy at all, all in all great experience.
5 / 5
Great friendly service and always let you know what going on if your car is in for service.